Fb is pausing all gross sales of its Oculus Quest 2 headset over considerations that the froth used between the headset and your face can in some instances trigger extreme “pores and skin irritation”.
Fb has recognized for some time now of the chance the froth getting used would do that; in a submit again in December 2020, the corporate said:
We’ve obtained reviews of pores and skin irritation from about 0.01% of individuals utilizing Quest 2, occurring the place the froth portion of the Quest 2 headset rests on their face. Whereas the overwhelming majority of instances are gentle and instances ought to resolve on their very own, this doesn’t meet our excessive requirements for buyer expertise.
Then in April 2021, Fb determined there wasn’t an issue, posting an update:
After conducting a complete investigation into this situation, we didn’t discover any contamination or sudden substances in our manufacturing course of. We recognized a couple of hint substances which can be usually current within the manufacturing course of which might contribute to pores and skin discomfort, and whereas these have been already at ranges under the trade normal, out of an abundance of warning we modified our course of to cut back them even additional. We’ve confirmed with knowledgeable dermatologists and toxicologists that these ranges are thought of extraordinarily low. Whereas this situation has solely been reported by a really small share of Quest 2 customers, with these adjustments, we imagine that customers are even much less more likely to expertise irritation ensuing from any substances within the foam facial interface. We encourage any buyer who experiences irritation from utilizing Quest 2 to contact Oculus Help for a facial interface alternative.
Turns on the market have to be some sort of drawback, although, as a result of earlier at present the corporate posted one other replace, this one saying (emphasis mine):
As we speak, we’re introducing a brand new silicone cowl for all clients globally, together with as a part of a joint voluntary recall of the Quest 2 detachable foam facial interface with the U.S. Shopper Product Security Fee (CPSC) and Well being Canada. As well as, we’ve been speaking with international regulators and are taking the additional step of quickly pausing gross sales of Quest 2 globally whereas we work to incorporate the brand new silicone covers in all Quest 2 packages. The brand new silicone cowl matches over the Quest 2 detachable foam facial interface and beginning on August 24, all Quest 2 headsets will include a silicone cowl included in each field. For extra data, please go to the Oculus blog.
From August 24—when gross sales resume—all new Quest 2 headsets will embody this as normal.
For many who already personal a Quest 2, you can get one one of these silicone covers shipped out by asking for one.